How do I deposit crypto in my Aquarius Account?

TABLE OF CONTENTS

• IMPORTANT
• Depositing Crypto
• Crypto not reflecting in the account

IMPORTANT

1. Every token will have the supported network mentioned.
2. Please ensure you receive tokens on the supported network only.
3. Tokens received on unsupported networks will be lost permanently and will not be recovered.

Depositing Crypto

Please follow the steps below:

1. Sign into your account at www.aqex.io

2. Navigate to "Account" tab.

3. Find the crypto you want to deposit. Please note that deposits are only possible after successful completion of your KYC. Click on "Deposit".

4. Copy the deposit address from the webpage. Use this address to receive the selected cryptocurrency into your account.

6. Read the instructions on the deposit limits and amount including expected time for the transaction process.

7. You will be notified once we have received the funds and the amount transferred will be reflected in your Aquarius account.

Crypto not reflecting in the account

1. Make sure you have entered the correct receiving address.

2. Check the transaction on the respective block explorer.

3. Time taken to credit the account will depend on the state of the network.

4. Read this article.

5. If all else fails, raise a ticket here.