Two-factor Authentication (2FA) Basics

TABLE OF CONTENTS

• What is 2FA authentication?
• How to enable Two-Factor Authentication (2FA)? 
• How to reset 2FA

What is 2FA authentication?

A 2-step authentication or a 2 Factor Authentication (2FA) is a two-layered security process for your online account beyond just username and password.

Individuals will need to authorise twice in order to approve and begin the log-in session.  2FA provides better security and decreases the chances of a breach. 

It could be anything from biometric, to a scan or a code that is required to access anything.

How to enable Two-Factor Authentication (2FA)? 

A 2-step authentication or a 2 Factor Authentication (2FA) is a two-layered security process for your online account beyond just username and password.

Step 1.

• You will be required to setup 2FA during the registration process.  
• Download the Google Authenticator App from either the app store or playstore.
• Next you will need to scan the QR code using the Authenticator app (i.e Google Authenticator). Then, enter the 6 digit code, click “Validate account”.
• A 6 digit code will always be required to login to your account.  Each time you login, you will need to go to your authenticator app and insert the newly generated code.

Step 2. Congratulations! You have successfully enabled two-factor authentication (2FA).

How to reset 2FA

The process will be as follows:

• Please submit a ticket here. 

• We will send an email to you notifying the request to restore the 2FA.

• Clicking on the mail button will disable the login with 2FA and ask to login with cognito (entering only your username and password)

• You will be redirected to the page to configure the 2FA again, starting by accepting the terms and conditions.

• Please use your smartphone to scan the QR code using the Authenticator app (i.e Google Authenticator). Then, enter the 6 digit code, click “Validate account”.