How do I deposit FIAT/ Money in my Aquarius Account

To fund your account please make sure your account is Know Your Customer (KYC) verified. You can follow the steps below to fund your Aquarius account:

1. Sign into your account at www.aqex.io
 

2. Navigate to "Account" tab. 
 

3. Find the fiat currency you want to deposit and click on "Deposit". Please note that deposits are only possible after successful completion of your KYC.

In case the page does not open up as shown below, please click on "Verification" tab and then back to the "Account" tab.

4. Copy the details from the webpage and add them to your bank account as a beneficiary to make the transfer from your bank. Ensure that you copy the remittance information and paste it on your bank transfer page and submit.

5. Read the instructions on the deposit limits and amount including expected processing time. We only accept deposits coming from bank accounts registered in your name as reflected on your identity document submitted at the time of completing your KYC.

6. You will be notified once the deposit is processed. You can also check your balance by logging into your account and clicking the "Account" section on the dashboard.

Fund transfers from your bank account to Aquarius could take anywhere between 24-48 hours. Please make sure you add the beneficiary details accurately.

Deposits made from 3rd party accounts will be refunded to the source account after deduction of applicable fees.

In case the balance does not reflect in your account after 48 hours, raise a ticket here.